Field & Shop Service
Diagnostics & Repair
Responsive troubleshooting and dependable heavy-equipment repair.
Fast Fault Isolation
Quick response truck on-site to retrieve codes, test systems, and identify the root cause without delay.
Responsive Scheduling
We work around your operation, field or shop, we come to you or you bring it to us.
Full Repair Capability
From diagnosis straight through to authorized repair one crew, one work order.
Documented Findings
Findings, fault codes, and test results documented and communicated before repair work begins.
Proposal Overview
Proline Machinery proposes field and shop diagnostic and repair services for heavy equipment. Services may include fault-code review, electrical and hydraulic troubleshooting, operational testing, failure isolation, repair planning, component repair or replacement, and post-repair verification within the authorized scope.
Final charges are based on actual labor hours, diagnostic time, parts and materials, travel, mileage, shop supplies, and any additional work authorized by the customer. This proposal establishes standard rates; a machine-specific estimate can be prepared after initial evaluation and scope confirmation.
Standard Service Rates
Diagnostic time is billed separately from repair labor. Proline will communicate findings and obtain approval before proceeding with repair work whenever practical.
| Service | Rate |
|---|---|
| Diagnostic Quick Response Truck | $165.00 |
| Repair Labor | $185.00 |
| Travel Labor | $108.00 |
| Mileage | $2.80 |
| Shop Supply Fee | $100.00 min |
Proposed Scope of Work
Diagnostics
- Confirm the reported concern and gather relevant operating history when available.
- Perform visual, operational, electronic, electrical, hydraulic, or mechanical checks appropriate to the complaint.
- Retrieve and document fault codes or test results when equipment access and tooling permit.
- Identify the likely failure, affected system, and recommended next action.
- Communicate findings, repair options, and known limitations before repair work proceeds whenever practical.
Repair Services
- Perform authorized field or shop repairs using appropriate service procedures and tooling.
- Remove and replace failed components, hoses, wiring, seals, fittings, or related parts within the approved scope.
- Make adjustments, complete required fluid service, and clean accessible repair areas as needed.
- Test the repaired system or machine under available conditions and document remaining concerns.
- Stop and request revised authorization when hidden damage or a material scope change is discovered whenever practical.
Customer / Site Responsibilities
- Provide safe, timely access to the equipment, keys, operator information, and repair area.
- Have the machine reasonably clean and accessible for diagnosis and repair.
- Provide a stable work area and any required permits, escorts, or site-specific safety orientation.
- Disclose known hazards, contamination, stored energy, prior repairs, and recent fault history.
- Approve additional diagnostic time, teardown, parts, or repair work when the initial scope is exceeded.
Pricing Basis & Additional Charges
Quick response truck diagnostic time is billed at $165 per technician hour. Authorized repair labor is billed at $185 per technician hour. Travel is billed at $108 per travel hour and mileage at $2.80 per mile. Billable time may include testing, troubleshooting, disassembly, repair, adjustment, reassembly, operational checks, and documentation within the approved scope.
A minimum $100 shop supply fee applies to each work order. Parts, fluids, filters, freight, taxes, environmental charges, equipment transport, specialty tooling, and outside services are additional unless specifically included in a written estimate.
Commercial Terms
Quick Response Diagnostics
$165 per technician hour
Repair Labor
$185 per technician hour
Travel / Mileage
$108 per travel hour | $2.80 per mile
Shop Supply Fee
$100 minimum per work order; additional supplies may apply
Payment Terms
Due on Receipt
Scheduling
Subject to technician, parts, tooling, and site availability
Proposal Validity
30 days from proposal date unless otherwise stated
Assumptions & Exclusions
- Diagnostic results are based on the symptoms present, information available, machine access, test conditions, and the authorized level of inspection or teardown.
- A diagnostic evaluation may identify the most likely cause without revealing every contributing or intermittent condition. Additional diagnostic time may be required.
- Hidden damage, contamination, failed prior repairs, unavailable fault history, or damaged adjacent components may require revised authorization.
- Parts availability, freight, programming, calibration, specialty tooling, lifting support, equipment transport, and outside services may affect schedule and price.
- Weather, site access, equipment condition, and customer-caused delays may affect schedule and billable time.
- Work outside the authorized scope requires customer approval and may change the price and completion date.
Request a Quote
Tell us about your equipment and we'll get back to you with a service estimate.